Overview
timepay.ai is an official Meta Tech Provider, enabling seamless WhatsApp Business API integration directly within our platform. Connect your existing WhatsApp Business Account or create a new one — all without leaving timepay.ai.98% Open Rate
WhatsApp messages have significantly higher engagement than SMS or email
Rich Media
Send images, PDFs, buttons, and interactive messages
Two-Way Chat
Customers can reply and continue the conversation
Integration Options
Meta Direct Integration
Connect or create a WhatsApp Business Account through our in-app signup flow. Recommended for most users.
Other Providers
Using Gupshup, Hapti, Interkat, or another provider? Contact our support team.
Meta Integration
As a Meta Tech Provider, timepay.ai offers a streamlined in-app signup flow to connect your WhatsApp Business Account directly.What You Can Do
- Connect an existing WhatsApp Business Account (WABA)
- Create a new WhatsApp Business Account
- Register a new phone number for WhatsApp
- Manage message templates
- Send messages directly from campaigns
Prerequisites
Before starting, ensure you have the following ready. For Existing WABA:- Facebook Business Manager account
- Admin access to your WhatsApp Business Account
- Phone number already registered with WhatsApp Business API
- Facebook account (personal)
- Business details (name, address, website)
- Phone number not currently on WhatsApp (can be mobile or landline)
- Business verification documents (for higher messaging limits)
Connection Steps
1
Navigate to WhatsApp Settings
Go to Settings then Integrations then WhatsApp in your timepay.ai dashboard.
2
Click Connect WhatsApp
Click the Connect with Meta button to start the in-app signup flow.
3
Login to Facebook
Log in with your Facebook account that has admin access to your Business Manager.
4
Select or Create Business
Choose an existing Meta Business Account or create a new one.
5
Select or Create WABA
Choose an existing WhatsApp Business Account or create a new one.
6
Add Phone Number
Select an existing phone number or register a new one. You will receive an OTP for verification.
7
Complete Setup
Grant necessary permissions and complete the integration. Your WhatsApp account will be connected instantly.
The entire process takes less than 5 minutes if you have all prerequisites ready.
Phone Number Requirements
When registering a phone number for WhatsApp Business API, keep these requirements in mind.| Requirement | Details |
|---|---|
| Not on WhatsApp | Number must not be active on regular WhatsApp or WhatsApp Business app |
| Able to receive OTP | Must be able to receive SMS or voice call for verification |
| Supported types | Mobile numbers, landlines (voice OTP), or toll-free numbers |
| Country support | Most countries supported |
Business Verification
To increase your messaging limits and unlock all features, complete Meta Business Verification. Benefits of Verification:- Higher messaging limits (unlimited tier)
- Official business account badge
- Access to all template categories
- Increased trust with customers
- Business registration certificate
- Tax registration (GST, VAT, etc.)
- Utility bill or bank statement
- Business website or app
You can start sending messages immediately after connecting. Business verification can be completed later to increase limits.
Message Templates
WhatsApp requires pre-approved message templates for business-initiated conversations.Template Categories
| Category | Use Case | Approval Time |
|---|---|---|
| Utility | Transaction updates, alerts, confirmations | Usually instant |
| Authentication | OTPs, verification codes | Usually instant |
| Marketing | Promotions, offers, announcements | 24-48 hours |
Creating Templates
1
Go to Templates
Navigate to Settings then WhatsApp then Message Templates
2
Create New Template
Click New Template and provide the following information:
- Template name using lowercase and underscores only
- Category such as Utility, Marketing, or Authentication
- Language
- Header which is optional and can be text, image, or document
- Body which is the main message with variables
- Footer which is optional
- Buttons which are optional and can be call-to-action or quick reply
3
Add Variables
Use double curly braces with numbers for dynamic content. For example, use
{{1}} for the first variable, {{2}} for the second, and so on.4
Submit for Approval
Click Submit to send the template to Meta for review.
Example Template
Template Status
| Status | Description |
|---|---|
| Pending | Template is under review by Meta |
| Approved | Template is ready to use in campaigns |
| Rejected | Template was not approved - check reason and resubmit |
| Disabled | Template paused due to quality issues |
Tips for Approval
- Avoid promotional language in Utility templates
- Include opt-out instructions for Marketing templates
- Use full URLs instead of URL shorteners
- Avoid excessive capitalization and punctuation
- Provide sample values for all variables
- Keep messages clear and professional
Delivery and Analytics
Track WhatsApp message performance in your campaign dashboard.Delivery Statuses
| Status | Description |
|---|---|
| Sent | Message sent to WhatsApp servers |
| Delivered | Message delivered to customer phone |
| Read | Customer opened the message |
| Failed | Delivery failed - check error reason |
| Replied | Customer responded to the message |
Metrics
| Metric | Description |
|---|---|
| Total Sent | Total messages sent in the campaign |
| Delivery Rate | Percentage of messages successfully delivered |
| Read Rate | Percentage of delivered messages that were opened |
| Reply Rate | Percentage of messages that received a reply |
Other Providers
If you are using a different WhatsApp provider such as Gupshup, Twilio, MessageBird, Infobip, or others, we can help you integrate. Contact our support team:- Email: [email protected]
- Include your provider name and API documentation
Custom provider integrations typically take 5-10 business days depending on complexity.
Troubleshooting
Template not showing in workflow
Template not showing in workflow
Possible causes:
- Template not yet approved by Meta
- Template language different from campaign language
- Templates not synced
Messages failing to send
Messages failing to send
Possible causes:
- Invalid phone number format
- Customer does not have WhatsApp
- Template variables not mapped correctly
- WhatsApp account disconnected
Low delivery rates
Low delivery rates
Possible causes:
- Many numbers not on WhatsApp
- Quality rating dropped due to spam reports
- Template disabled by Meta
Template rejected
Template rejected
Common rejection reasons:
- Promotional content in Utility category template
- Missing opt-out option in Marketing template
- Misleading or unclear content
- URL shorteners used in message
Frequently Asked Questions
Do I need a Facebook Business Manager?
Do I need a Facebook Business Manager?
Yes, a Facebook Business Manager account is required to use WhatsApp Business API. You can create one for free during the setup process.
Can I use my existing WhatsApp number?
Can I use my existing WhatsApp number?
If your number is currently on the regular WhatsApp or WhatsApp Business app, you need to delete that account first. The number can then be registered with the Business API.
How long does setup take?
How long does setup take?
The in-app signup flow takes less than 5 minutes. You can start sending messages immediately after connecting.
What are the messaging limits?
What are the messaging limits?
New accounts start with 250 business-initiated conversations per day. Limits increase automatically based on quality and volume. Verified businesses can eventually reach the unlimited tier.
Is there a cost for WhatsApp messages?
Is there a cost for WhatsApp messages?
Meta charges per conversation based on the conversation category and country. Pricing details are available in your timepay.ai billing dashboard.