Get Call Details
curl --request GET \
--url https://api.agents.timepay.ai/api/v1/communication/call/{call_id} \
--header 'Authorization: <authorization>'200 OK
{
"success": true,
"data": {
"call_id": "call_a1b2c3d4e5",
"name": "John Wick",
"campaign_id": "camp_abc123",
"campaign_name": "August EMI Reminder Campaign",
"agent_id": "agent_abc123",
"loan_id": "LOAN-2025-00123",
"from": "+918001234567",
"to": "9876543210",
"direction": "outbound",
"status": "Contacted",
"disposition": "promise_to_pay",
"disposition_id": "disp_001",
"duration": 145,
"start_time": "2025-08-15T10:30:00.000Z",
"end_time": "2025-08-15T10:32:25.000Z",
"recording_id": "97gfaf-51b4-87t6-aa33-31b12075e2f3",
"transcript_id": "39de3ba4-51b4-47e4-aa33-31b12075e2f3",
"summary": "Customer acknowledged the pending EMI of ₹12,500 due on August 15 and promised to deposit the amount by tomorrow.",
"extracted_data": {
"emi_amount": 12500,
"emi_due_date": "2025-08-15",
"promise_to_pay_date": "2025-08-16"
}
}
}
Details
Get Call Details
Retrieve detailed information about a specific voice call including transcript, recording reference, and call metadata.
Get Call Details
curl --request GET \
--url https://api.agents.timepay.ai/api/v1/communication/call/{call_id} \
--header 'Authorization: <authorization>'200 OK
{
"success": true,
"data": {
"call_id": "call_a1b2c3d4e5",
"name": "John Wick",
"campaign_id": "camp_abc123",
"campaign_name": "August EMI Reminder Campaign",
"agent_id": "agent_abc123",
"loan_id": "LOAN-2025-00123",
"from": "+918001234567",
"to": "9876543210",
"direction": "outbound",
"status": "Contacted",
"disposition": "promise_to_pay",
"disposition_id": "disp_001",
"duration": 145,
"start_time": "2025-08-15T10:30:00.000Z",
"end_time": "2025-08-15T10:32:25.000Z",
"recording_id": "97gfaf-51b4-87t6-aa33-31b12075e2f3",
"transcript_id": "39de3ba4-51b4-47e4-aa33-31b12075e2f3",
"summary": "Customer acknowledged the pending EMI of ₹12,500 due on August 15 and promised to deposit the amount by tomorrow.",
"extracted_data": {
"emi_amount": 12500,
"emi_due_date": "2025-08-15",
"promise_to_pay_date": "2025-08-16"
}
}
}
Headers
Bearer token for authentication (e.g.,
Bearer <your_token>).Path Parameters
The unique identifier of the call.
Response
Indicates whether the request was successful.
Call details object.
Show properties
Show properties
Unique call identifier.
Customer’s name as specified in campaign data
Campaign the call belongs to.
Campaign Name the call belongs to.
AI agent that handled the call.
Present only for Collection organizations. Unique loan identifier of the customer.
Present only for Lead Generation organizations. Unique lead identifier of the customer.
Caller/sender phone number.
Customer’s phone number.
Call direction:
outbound or inbound.Call status.
Show possible values
Show possible values
Contacted— Call connected and finished normally.No Contact— Customer did not answer.Failed— Call could not be placed.
Call disposition/outcome set by the agent (e.g.,
promise_to_pay, callback_requested, not_interested).Disposition configuration ID.
Total call duration in seconds.
Call start timestamp (ISO 8601).
Call end timestamp (ISO 8601).
Recording ID. Use the Get Recording endpoint to stream the audio.
Transcript ID. Use the Get Transcript endpoint to get the transcript in json format.
AI-generated call summary.
Data extracted by the AI agent during the conversation.
200 OK
{
"success": true,
"data": {
"call_id": "call_a1b2c3d4e5",
"name": "John Wick",
"campaign_id": "camp_abc123",
"campaign_name": "August EMI Reminder Campaign",
"agent_id": "agent_abc123",
"loan_id": "LOAN-2025-00123",
"from": "+918001234567",
"to": "9876543210",
"direction": "outbound",
"status": "Contacted",
"disposition": "promise_to_pay",
"disposition_id": "disp_001",
"duration": 145,
"start_time": "2025-08-15T10:30:00.000Z",
"end_time": "2025-08-15T10:32:25.000Z",
"recording_id": "97gfaf-51b4-87t6-aa33-31b12075e2f3",
"transcript_id": "39de3ba4-51b4-47e4-aa33-31b12075e2f3",
"summary": "Customer acknowledged the pending EMI of ₹12,500 due on August 15 and promised to deposit the amount by tomorrow.",
"extracted_data": {
"emi_amount": 12500,
"emi_due_date": "2025-08-15",
"promise_to_pay_date": "2025-08-16"
}
}
}
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